Racing to the Post-Digital Age
What do they call Chinese food in China? Food. This joke, which did the rounds in the early 2000s, takes its humour from the juxtaposition of the same information in different contexts. Change the context and the descriptor becomes pointless. For business, it serves as a useful reminder against making
The Real Digital Revolution
Technology is continuing its progress in leaps and bounds. Even decades’ old technologies, like video conferencing, QR codes and ecommerce, are finding new markets and new uses. For organisations operating through the past two years’ constant disruptions, the availability of low-cost, easily deployed technology has been a godsend. Without it,
Are you a technology company?
“Every Company is a Tech Company Now. The Disruption is Just Beginning”, wrote Edward Felsenthal, TIME Editor-in-Chief and CEO in May this year: “The scope and speed of change was unprecedented, accelerating digital adaptation by as much as five years in a 12-month period. Disruption ruled, as legacy companies imploded.
Strategos: Lessons from the Art of War
Being in enterprise today requires us to deal with so much more than a straightforward process of buying and selling. That has made strategic management a vital business tool. Consolidating the complexities of modern business into sets of goal-oriented activities for each part of the organisation to perform has become
Leadership for Distributed Teams
Leaders everywhere are grappling with their ability to be effective as more of their people wake up to a new 9 to 5. Despite the challenges, working from home has become for thousands of organisations a bitter sweet reality. It means they at least business continues and their people still
Make or Break: Actions in Times of Crisis
In a perfect world, crises would never occur. Potential disasters would be averted thanks to our advanced technologies, stable infrastructures and ready access to ample resources. Intellectually we know that no one is fully immune from a crisis, but we take confidence in our ability to avoid or overcome disasters
Retail: The Forgotten Innovators
Published in Retail Wire, November 26, 2019 Few industry sectors have changed as much in the space of five decades as retail. The people who seem to least realise it are retailers. What hasn’t changed: sellers displaying their wares, using their skills in merchandising, marketing, service and sales to entice
Without Hi-Tech and High Engagement Hospitality Operators May Not Survive
In 1986 (June 30 to be exact), I worked a busy lunch shift that looked like any other lunch time in a Melbourne CBD restaurant. Except it was an hour after service was actually over and the restaurant was still full of besuited customers. The occasion was the introduction of a
Transformation Blues
The verdict is in: digital transformations aren’t going away. Digital technology’s ever-widening and deepening impact on the way we live is flowing on to the way we work, and the way customers want companies to meet their wants and needs. Competitive pressures mount as rival companies use digital technology’s reach
When Customer Service is so Forgettable, It’s Memorable
Tourism Accommodation Australia‘s analysis of hotel construction activity indicates that Australia will be home to 272 new hotels offering as many as 45,000 additional rooms in the next 6 years. That is an average of 7,500 rooms a year – or more than 20 new rooms per day – of
