Articles

Strategos: Lessons from the Art of War

Being in enterprise today requires us to deal with so much more than a straightforward process of buying and selling. That has made strategic management a vital business tool. Consolidating the complexities of modern business into sets of goal-oriented activities for each part of the organisation to perform has become

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Leadership for Distributed Teams

Leaders everywhere are grappling with their ability to be effective as more of their people wake up to a new 9 to 5. Despite the challenges, working from home has become for thousands of organisations a bitter sweet reality. It means they at least business continues and their people still

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Make or Break: Actions in Times of Crisis

In a perfect world, crises would never occur. Potential disasters would be averted thanks to our advanced technologies, stable infrastructures and ready access to ample resources. Intellectually we know that no one is fully immune from a crisis, but we take confidence in our ability to avoid or overcome disasters

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Retail: The Forgotten Innovators

Published in Retail Wire, November 26, 2019 Few industry sectors have changed as much in the space of five decades as retail. The people who seem to least realise it are retailers. What hasn’t changed: sellers displaying their wares, using their skills in merchandising, marketing, service and sales to entice

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Transformation Blues

The verdict is in: digital transformations aren’t going away. Digital technology’s ever-widening and deepening impact on the way we live is flowing on to the way we work, and the way customers want companies to meet their wants and needs. Competitive pressures mount as rival companies use digital technology’s reach

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Stop Callilng Customer Service a Skill

Is there anything on a CV that could be less descriptive – or inspiring – than the all-encompassing ‘skill’, ‘customer service’? Is the person who claims that ability one who might have once ignored me when I entered their store? Or forgot my order until I gave up on receiving

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Everything that is Wrong with Jobs

 Punished by the lucrative welfare-to-work industry: ‘I was contemplating suicide‘, a story published this week in The Guardian Australia, tells us “[t]he outlook for the most disadvantaged jobseekers is bleak: only a quarter will find work each year. The privatised system is leaving them behind“. Jobactive, the government’s employment program,

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